1-4-8 Response Time

1/28/2020 (Permalink)

SERVPRO as a brand is unique for several reasons one on them being the 1-4-8 service response guideline that the franchises follow. This guideline allows for a quick and accurate response times that has been put in place to help minimizes a property owners loss expenses.

1 – Within in one hour from the notice of loss, a SERVPRO franchise will contact the customer to arrange for services to be done.

4 – Within the four hour window from the notice of the loss, a SERVPRO Franchise Professional is on-site ready to start mitigation services even after hours if it is necessary.  

8 – Within eight hours from the notice of the loss, a SERVPRO professional will contact the appropriate party being the property owner or the insurance adjuster whomever is responsible for the billing and will give them a briefing on the situation and what is going to happen next.

*NOTE not all situations and conditions are going to follow under the 1-4-8 guideline, but just know that as a SERVPRO franchise, we pride ourselves in our ability to adapt and meet the needs of customers in a timely manner.